Calgary, Alberta – March 6, 2017 – GuestTek, a global leader in broadband technology and converged interactive solutions for the hospitality industry, is pleased to announce that it has completed the integration of its new IT Service Management System, Remedyforce, providing an enhanced level of Support Services for all customers.
Already offering multi-tiered, multi-lingual technical support that is available 24/7, 365 days a year, GuestTek is now able to provide even more added value benefits for hoteliers, including enhanced incident management with a new customer portal & mobile app with automated ticket workflows. The ticketing system is now live for all properties, and GuestTek is currently working with several customers to integrate the new customer portal and app features, which will be rolled out to customers between now and end of Q1.
“GuestTek is committed to the continuous improvement of our Global Support Services for customers” said David Jacobs, GuestTek’s Vice President Global Contact Center Operations, “With the integration of a system like RemedyForce, we are augmenting the technical support for our various products and services, continuing to make the hoteliers’ job of offering an optimal guest experience, as easy as possible.”
GuestTek™ is a global leader in broadband technology and interactive solutions for the hospitality industry. Since 1997, GuestTek has partnered with hotels to maximize their property’s offerings–enhancing the brand experience, helping to generate more revenue and giving total confidence that they are delivering a world-class guest experience.
The Company’s head offices are in Calgary, Alberta, and have major support facilities in Salt Lake City, Utah, Guatemala City, Guatemala and Warsaw, Poland as well as Sales offices located throughout North America, Europe and Asia Pacific. For more information about GuestTek™, go to www.guest-tek.com.
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Telephone: +1 (403) 536-3351