Calgary, Alberta – February 18, 2015 – In response to its global expansion, hotel technology provider Guest-tek™ has appointed Mr. David Jacobs as their new Senior Director of Global Services-Americas. Though his primary focus is the Americas, Mr. Jacobs will be refining best practices for all of Guest-tek’s contact centers—ensuring world-class client service and support to every geographic area the company serves.
“David Jacobs is the ideal person for adapting our contact center support to Guest-tek’s ongoing growth,” says Neil Williams, Senior Vice President of Global Services for Guest-tek. “As our list of global client hotels grows, so does our duty to continue delivering the best service and support possible.”
David has spent more than two decades managing service and support organizations of all sizes in both domestic and international locations. In that time he has acquired considerable expertise in HSIA, interactive media and electronic payments for the hospitality industry. David began his career in contact center operations with TAG (The Answer Group) in Florida—where he grew his team from 45 to more than 475 staff members handling over 15,000 calls daily. He comes to Guest-tek after serving five years as Vice President of Contact Center Operations with Sonifi/LodgeNet.
“I am excited to be joining such a motivated group of smart individuals working together as a cohesive force,” says David Jacobs. “Everything is in place to properly support all of our hoteliers’ needs.”
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Guest-tek™ is the world’s largest provider of IP based technology solutions for the hospitality industry. Guest-tek’s™ OneView™ platform provides hotels with converged data, video and telephony services. Guest-tek™ is a preferred vendor to major hotel brands, providing services including network design, procurement, customized UIs, implementation, network management and in-house post sales customer support.
The Company’s head offices are in Calgary, Alberta, and have major support facilities in Irvine, California, Warsaw, Poland and Zona Viva, Guatemala as well as Sales offices located throughout North America and Europe. For more information about Guest-tek™, go to www.guest-tek.com.
For additional information please contact:
Director of Marketing
Telephone: +1 (403) 509-1010