GNOC Specialist

Kindly submit qualified resumes to: careers@guest-tek.com

Position:                              GNOC (Global Network Operations Center) Specialist

Department:                      Global Services

Location:                             Warsaw, Poland / Calgary, Canada

Position Type:                   Full-time, Permanent

Reports to:                         Team Lead

 The GNOC is responsible for taking calls from hotel staff, creating incidents, and either resolving or escalating those incidents. Must be able to work with a variety of hardware, software, and networking technologies in a timely manner. This individual must be able to work under pressure to provide quick solutions for the Clients, and must demonstrate a superior working knowledge of all GuestTek products and services.

Key Responsibilities:

  • Taking calls from Hotel Staff members and dispatched technicians.
  • Adhering to company policies on attendance and use of phone codes.
  • Creating, Updating, Resolving or Escalating incidents according to company policies and SLAs.
  • Communicating with clients and internal GuestTek’s departments.
  • Co-operating within the team to ensure all calls are answered within SLAs.
  • Other related duties as assigned by Global Services Management Team.



  • Must be able to speak and write in fluent English.
  • Degree in Computer science or relevant field or work experience in a similar field.
  • Excellent communication both verbal and written in English and good interpersonal skills
  • Good understanding of business supported
  • Available to cover shifts supporting a 24/7/365 operation.
  • Strong communication skills, and understanding of the business supported.
  • Must demonstrate knowledge of networking.
  • Must demonstrate problem solving skills.
  • Relevant Networking/IT certification is an asset
  • Linux knowledge is an asset.
  • Understanding GuestTek proprietary products is an asset.

Personal Attributes:


  • Ability to quickly build strong relationships with colleagues and clients.
  • Ability to work under pressure.
  • A positive “can do” attitude and customer focused approach that will enable to deal with challenging situations with integrity, empathy and sincerity.
  • Must show knowledge about latest technology in use.
  • Must have a desire to learn.

Please note you must be you legally authorized to work in country you apply to.


About the Author

The Author has not yet added any info about himself

Leave a reply

Your email address will not be published. Required fields are marked *